Frequently Asked Questions
Everything you need to know about your Karhu performance gear.
How do I determine the correct size for Karhu running shoes?
We recommend measuring your foot in centimeters and referring to our Size Guide. Many of our performance models feature a 'Fulcrum' technology that provides a snug fit; if you prefer more room in the toe box, consider sizing up by half a size.
What is your return policy for worn athletic apparel?
We offer a 30-day return window for all items in original, unworn condition with tags attached. For performance testing, we recommend trying shoes on a clean, indoor surface to ensure fit before heading outdoors.
How long does shipping take for international orders?
Standard shipping typically takes 3-5 business days within the EU, while international orders to the US and Asia may take 7-12 business days depending on customs processing.
Do you offer a warranty on your sports equipment?
Yes, all Karhu products are covered by a limited 1-year warranty against manufacturing defects in materials and workmanship from the date of purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and regional installment options like Klarna in select markets.
How can I track my order status?
Once your order is dispatched, you will receive a shipping confirmation email containing a tracking link. You can also view your order status by logging into your Karhu account.